Park Hours Accessibility Search
Having technical issues with your 香港马会开奖直播 online account or online order? Try out our tool below to find the answers you need to solve the problem or to contact the appropriate teams for assistance.
Accounts can be tricky. There are a number of things that could be the issue.
Which scenario best matches what you are experiencing?
We are happy to hear that you want to create an online account! Here's some great information on how to get started.
With a 香港马会开奖直播 online account, you will be able to easily access your order information, digital tickets and create an itinerary to plan your trip.
Passholders are required to have a 香港马会开奖直播 online account to purchase or renew your passes online. Having an account also allows you to enjoy being able to access your Season Pass (when linked to your account or purchased with your account) and perks like Bring-A-Friend tickets and exclusive discounts.
Here are some resources and instructions on how to create an account or log in.
Helpful Links
We are sorry for the inconvenience. When you receive an "account locked" message, it usually means a password was entered incorrectly too many times.
Your account will automatically be unlocked after 15 minutes and then you can initiate a before attempting to log in again.
Please click the button below to contact our technical support team for assistance if need be.
Passwords can be stubborn. There are a number of things that could be the issue.
Resetting your password is a two-step process.
If you are still having trouble after following these steps, briefly describe what issues you are having and then click the button below to contact our technical support team.
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Do you have a 香港马会开奖直播 online account, requested a password reset email and still have yet to receive it?
If you purchased online prior to or have not created an account after October 31, 2021, you will need to create a 香港马会开奖直播 online account.
In order to make play safe for our guests and hosts and maintain social distancing, we are requesting that all guests let us know when you鈥檙e planning to come.
We have some great how-to instructions for a variety of use cases:
If you are still having issues, please select the scenario below that most closely matches your situation.
Having trouble making a reservation? Here are a couple of things that could be happening.
Having trouble adding the your tickets or passes when trying to make a reservation? Here are a couple of things that could be happening.
If you are still having trouble after following these steps, please provide some details then click the button below to contact our technical support team.
What can we assist you with for your reservation?
We ask that you honor your reservation because it affects the ability of others to visit the park. In the instance where your plans change, please modify or cancel your reservation at least 48 hours prior to your scheduled visit.
Modifying your reservation is easy!
Cancelling your reservation is easy and helps other passholders enjoy Dollywood!
Having trouble locating or may have lost your reservation confirmation? Here are some of things to try first:
If you are still having trouble, please provide some additional details then click the button below to contact our technical support team.
Please let us know a little more about your online order issues.
We're sorry you are having difficulties completing an order.
To help us identify the issue, please select which scenario which most closely matches your situation.
Oh no! There are a couple reasons this may be happening.
Error messages are never good! We do have a few common ones though and have included the description of each error below.
Did you not receive an order confirmation email? Are you needing to get back to your order confirmation page?
Order Placed While Logged Into Account
Your order history is available to you by following these steps.
Order Placed Using Guest Checkout
Unfortunately, without having logged into an online account, the only way to retrieve a missing order confirmation is to contact us. But please be sure to check your bulk messages or spam folders to see if the email landed there.
If you are still having trouble after following these steps, then please provide as much information as possible about the order below and then click the button to contact our technical support team.
What type of product are you having issues?
How can we assist you further with daily tickets?
If you purchased your tickets online, there are a few places to look to get your tickets.
These tickets are digitally delivered - meaning you will have a link to view your tickets and barcodes online. This can be accessed one of two ways:
If you purchased a daily ticket AND selected a date of visit during the purchase process, we are happy to help make a change if needed.
Select your desired new visit date and then click the button below to contact our technical support team.
If you have purchased a daily ticket(s) and selected a visit date at the time of purchase, then your ticket(s) serve as both your admission AND your reservation for that date.
We love our passholders and want to ensure you are able to get the most out of your pass and have the best experience possible.
How can we assist you further with season passes?
Here's some great information on how to buy season passes online.
We are excited that you are interested in purchasing a new Season Pass! To purchase a new pass or a pass that is exclusively offered to a select group, please visit the Season Pass page and make your selections. Please note: We offer child & senior discounts on passes. To see the full pricing, click through any "Buy Now" button on the landing page.
You will be sent through a page where you simply select your pass types and add a pass for each passholder. Fill out the requested initial passholder details and "Add to Cart." Then follow the next few steps to complete your purchase!
If you are still having trouble after following these steps, then please provide some additional information below about the issues you are having and then click the button to contact our technical support team.
Have your Season Passes been linked to your online account?
If your season passes are linked to your online account, then there might be a data issue.
Here are some common errors that could be seen and ways to remedy them.
To renew Season Passes online, the pass(es) must be linked to an online account.
In order to link your Season Pass(es) to your account, you will need the following information about your pass:
We'll be happy to help retrieve this for you.
Please provide as much information as possible below so that we can locate the correct passes and then click the button to contact our technical support team.
Linking Season Passes to your online account is simple but could have a couple issues occur.
If your pass will not link, it could be one of the following issues:
How can we assist you further with payment plans?
Below are commonly requested actions that guests need assistance with for their existing payment plans and what steps are necessary.
We are glad to hear you would like to make a purchase with our payment plan option.
If you do not see an option to purchase a product on payment plan or are having other issues, please provide a description below and click the button to contact our technical support team.
Note - A $6 Installment Billing fee is applied to each pass put on a payment plan to cover the cost of administering that contract. These fees are captured in the first payment.
We are sorry you are experiencing difficulties on our site.
Let us escalate this to our technical support team who can assist you further. Please complete the a few additional fields below to contact us.